Financial Account Complaints

  1. Fill out the online form below.
  2. Give the statement of financial account (where the incorrect item or items are highlighted) to library staff at the Information Desk (ground floor) or the Central Services Desk (second floor). 

The library will process each complaint procedure within 30 days. For information about the status of your complaint, ask library staff in person or contact us via email.

Complaint Form - Financial Account
You can find it on the list of transactions in Payment system
Please type number 42 to prove you're human.

Where to find...

  1. Log in to My account in the top right corner of and choose Payment system.

  2. Transaction number can be found in the column ID.

(+420) 232 002 535

See also

Editor: Alena Chodounská Last modified: 26.7. 2016 13:07