Evaluation Questionnaire – Team Study Rooms

Hello,

We hope you enjoyed studying in our Team Study Rooms and that our pilot Reservation System made the reservation process easier for you.

We appreciate you visiting this page and would be very grateful if you could take a moment to provide some brief feedback.

Thank you in advance for your time and suggestions, which will help us to improve NTK services further.

We wish you a nice day and successful studies,

Your NTK

Rate on a scale of 1–5 (1 being best, 5 being worst), select an option, or answer verbally.

Evaluation Questionnaire – Team Study Rooms

E-mail

1. How satisfied are you with our new pilot Reservation System for selected Team Study Rooms?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

2. Do you find the current settings for reservation usage conditions useful?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

Now, please evaluate the specific settings of the pilot Reservation System for the three selected Team Study Rooms.

a) Do you appreciate the restriction to partner universities during the academic year?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

b) How do you rate the possibility of reservations during the holidays for the general public and students from other schools?

1. Great

2.

3.

4.

5. Bad

Commentary:

c) Do you appreciate the possibility of using the study room for commercial rental, and does the new Reservation System make it easier for you to use this service?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

d) Do you like the option of cancelling part of your reservation and more flexible rules for refunding the fee paid?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

e) Do you like the clearer interface of the new Reservation System for use on mobile phones?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

f) Do you find all the instructions understandable?

1. Absolutely

2.

3.

4.

5. Absolutely not

Commentary:

g) Have you noticed any issues with system speed?

Yes

No

I don´t know.

Commentary:

h) Do you see any limitations in the Reservation System?

Yes

No

I don´t know.

Commentary:

i) Have you noticed any problems with the equipment or cleanliness of the study room?

Yes

No

I don´t know.

Commentary:

3. Do you have any other suggestions for us on how to make the use of Team Study Rooms more efficient or improve the functionality of the Reservation System?

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